GLO provides disaster recovery funding to assist local government entities with long-term recovery. Individuals and families may receive assistance through the following resources:

Hurricane Harvey Hotlines:

Have a question about which FEMA Housing option you might be qualified for?

Call the GLO Harvey Hotline: 1-888-958-0877.

Have an issue with your MHU or travel trailer?

Call 1-877-503-6053.

Are you still waiting to hear if eligible for FEMA temporary housing or received a letter saying you're denied?

Call to check on status and inquire about your denial: 1-800-621-3362.

Is your home eligible for temporary sheltering repairs?

Call 1-888-610-1622 or email INFO@PREPSTEXASREBUILDS.COM to receive information on next steps.

Get Prepared / Have a Plan:

Texas Division of Emergency Management

Department of Homeland Security

Red Cross

Texas Water Development Board (before a flood)

Emergency Evacuation Kit

Texas Health and Human Services (register evacuation assistance)

 Pet Evacuation Plan

Be Insured

Homeowner Insurance

Windstorm Insurance

Renter Insurance

National Flood Insurance Program

Find Assistance / Immediate Response

Contact local Emergency Responders


Call 2-1-1 or

Statewide Road Closures

American Red Cross (shelter locater)

Recovery Assistance

Federal Assistance

Texas Division of Emergency Management - Recovery

U.S. Small Business Administration

Texas Department of Insurance Post Disaster FAQs

Long-term Recovery Assistance

GLO Homeowner recovery checklist

Texas Water Development Board

Personal Recovery Tips

Tips to Avoid Fraud Post Disaster

Recovering from a Disaster?

Consumer Protection Federeal Trade Commission

Individuals and Families ( )

  1. Homeowner Insurance
  2. Flood Insurance
  3. Windstorm Insurance
  4. Renter Insurance
  5. Emergency Preparation Plan
  6. Emergency Preparation Kit
  7. Register for Evacuation Assistance
  8. Before a Flood TWDB
  9. During a Flood TWDB
  10. US Humane Society
  11. ASPCA


Should Funding Become Available
Consumer Protection

  1. Disaster Scams
  2. Federal Trade Commission
  3. Texas Law Help
  4. Texas Department of Insurance Disaster Recovery FAQs

Lost or Damaged Documents

  1. Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: Federal Deposit Insurance Corporation (FDIC) Consumer Response Center ( or call 877-275-3342
  2. Birth and Death Certificates: Texas Department of State Health Services (DSHS) ( or call 888-963-7111
  3. Credit Cards: Contact the issuing institution:
    1. AmericanExpress ( or call 800-992-3404
    2. Discover ( or call 800-347-2683
    3. Master Card ( or call 800-627-8372
    4. Visa ( or call 800-847-2911
  4. Credit Reports from Equifax, Experian or TransUnion: Annual Credit Reports ( or call 877-322-8228
  5. Fraud Alerts or a Credit Freeze: Texas Office of the Attorney General (OAG) ( or call 800-621-0508
  6. Green Card: US Citizenship and Immigration Services (UCIS) ( or call 800-375-5283
  7. Insurance Documents: Contact your insurance agent. For insurance company contact information, visit the Texas Department of Insurance (TDI) ( or call 800-252-3439
    1. For post-disaster insurance tips, visit TDI’s After the Storm page ( or call 800-252-3439
  8. Manufactured Housing Statement of Ownership and Location: Texas Department of Housing and Community Affairs (TDHCA) Manufactured Housing Division ( or call 800-500-7074
  9. Medical and Prescription Records: Call your own doctor; medical and prescription records are tracked electronically.
  10. Medicare Cards: ( or call 800-772-1213
  11. Military Records: National Archives and Records Administration ( or call 866-272-6272
  12. Passport: US Department of State ( or call 877-487-2778 or TTY 888-874-7793
  13. Proof of Address/Residency: Texas Department of Public Safety (DPS) ( or call 512-424-2000
  14. Real Estate and Property Records (Mortgage Documents, Deeds, etc.): Contact your real estate agent or your county clerk’s office