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Recovery Resources

FOR GLO short term housing resources for Hurricane Harvey visit: or call 1-888-958-0877.

GLO provides disaster recovery funding to assist individuals and local governmental entities with their long-term recovery efforts. Individuals and families may receive additional information and assistance through the following resources:
Get Prepared / Have a Plan:
Texas Division of Emergency Management
Department of Homeland Security
Red Cross
Texas Water Development Board (before a flood)
Emergency Evacuation Kit
Texas Health and Human Services (register evacuation assistance)
 Pet Evacuation Plan

Be Insured
Homeowner Insurance
Windstorm Insurance
Renter Insurance
National Flood Insurance Program

Find Assistance / Immediate Response
Contact local Emergency Responders
Call 2-1-1 or
Statewide Road Closures
American Red Cross (shelter locater)

Recovery Assistance
Federal Assistance
Texas Division of Emergency Management - Recovery
U.S. Small Business Administration
Texas Department of Insurance Post Disaster FAQs

Long-term Recovery Assistance
GLO Homeowner Recovery Checklist GLO Checklist
Texas Water Development Board

Personal Recovery Tips
Tips to Avoid Fraud Post Disaster
Recovering from a Disaster?
Consumer Protection Federeal Trade Commission

Individuals and Families ( )

  1. Homeowner Insurance
  2. Flood Insurance
  3. Windstorm Insurance
  4. Renter Insurance
  5. Emergency Preparation Plan
  6. Emergency Preparation Kit
  7. Register for Evacuation Assistance
  8. Before a Flood TWDB
  9. During a Flood TWDB
  10. US Humane Society
  11. ASPCA


Consumer Protection

  1. Disaster Scams
  2. Federal Trade Commission
  3. Texas Law Help
  4. Texas Department of Insurance Disaster Recovery FAQs

Lost or Damaged Documents

  1. Bank Checks, ATM/Debit Cards, or Safe Deposit Boxes: Federal Deposit Insurance Corporation (FDIC) Consumer Response Center ( or call 877-275-3342
  2. Birth and Death Certificates: Texas Department of State Health Services (DSHS) ( or call 888-963-7111
  3. Credit Cards: Contact the issuing institution:
    1. AmericanExpress ( or call 800-992-3404
    2. Discover ( or call 800-347-2683
    3. Master Card ( or call 800-627-8372
    4. Visa ( or call 800-847-2911
  4. Credit Reports from Equifax, Experian or TransUnion: Annual Credit Reports ( or call 877-322-8228
  5. Fraud Alerts or a Credit Freeze: Texas Office of the Attorney General (OAG) ( or call 800-621-0508
  6. Green Card: US Citizenship and Immigration Services (UCIS) ( or call 800-375-5283
  7. Insurance Documents: Contact your insurance agent. For insurance company contact information, visit the Texas Department of Insurance (TDI) ( or call 800-252-3439
    1. For post-disaster insurance tips, visit TDI’s After the Storm page ( or call 800-252-3439
  8. Manufactured Housing Statement of Ownership and Location: Texas Department of Housing and Community Affairs (TDHCA) Manufactured Housing Division ( or call 800-500-7074
  9. Medical and Prescription Records: Call your own doctor; medical and prescription records are tracked electronically.
  10. Medicare Cards: ( or call 800-772-1213
  11. Military Records: National Archives and Records Administration ( or call 866-272-6272
  12. Passport: US Department of State ( or call 877-487-2778 or TTY 888-874-7793
  13. Proof of Address/Residency: Texas Department of Public Safety (DPS) ( or call 512-424-2000
  14. Real Estate and Property Records (Mortgage Documents, Deeds, etc.): Contact your real estate agent or your county clerk’s office