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    Policies

    Public Information

    The Texas Public Information Act guarantees the public a right to access government records.

    The Texas General Land Office (GLO) is committed to open government and has staff dedicated to quickly and efficiently responding to public information requests. Our Public Information Officer is your contact for all requests of public information held by the GLO.

    All public Information requests must be made in writing. You may use this web form to submit your public information request or write to the physical address shown on this page.


    Public Information Officer

    Hadassah Schloss
    Texas General Land Office
    1700 N. Congress Ave.
    Austin, Texas 78701
    Email: PIALegal@glo.texas.gov
    Phone: 512.463.9072
    Fax: 512.463.6311

    Privacy Policy

    Effective (2017), Last revised April 2018

    This privacy policy describes how the GLO handles personally identifiable information we collect online and offline (e.g., communication through websites or mobile applications, or at in-person programs and events). 

    What information do we collect?

    How do we collect information?
    We collect information you voluntarily submit to us.  Some ways you may submit information include, without limitation:

    Our website does not use "cookies" (small files created by a web server that reside on the user's hard drive) to track specific information and does not collect information through other technological processes.

    How do we use the information we collect?
    We use information only for the purpose for which it was collected, or as described in this Privacy Policy.

    Who collects your information and is it shared with anyone?
    We collect your information as described herein.  We do not sell this information and only disclose it if the disclosure is legally authorized or required under the Public Information Act or other law.

    What safeguards do we use to protect your information?
    We use firewall-protected secure servers and secure socket layer (SSL) encryption via the https internet protocol to safeguard information you provide through our website.  In other areas of our website, we provide only the security necessary to maintain our website and provide you information.
    Credit card and bank information is captured only by NICUSA, the state’s authorized, secure credit card processor who is compliant with all Payment Card Industry rules and guidelines.

    What choices do I have?
    You have choices with respect to the collection and use of your personal information:

    Children
    This website is meant for general audiences over the age of thirteen (13). If you are under age 13 you should not subscribe to any list or provide any information on our website. It you are under age 18 but older than age 13 you may only use this site with involvement of a parent or guardian.

    How to contact us:
    1700 Congress Ave. Austin, TX 78701-1495
    1.800.998.4GLO (4456) // 512.463.5001
    8:00 a.m. to 5:00 p.m. Monday – Friday
    Email

    Changes to this policy:
    We may change this policy at any time, without notice. Any changes will be posted in this privacy policy. Please view this privacy policy each time you view or submit information on our website to make sure you are aware of any changes.

    Links & Accessibility

    Relay Texas at 1.800.735.2988

    GLO TDD at 512.463.5330

     

    Texas General Land Office Links Policy:

    Links to third party websites from the GLO website arebased on the following criteria:

    The GLO complies with the link policies established by the Department of Information Resources for all state agencies.

    If you have any issues accessing this site please contact our Accessibility Coordinator.

    Texas General Land Office Accessibility Policy:

    The Texas General Land Office is committed to making its website accessible to all users. To make the site more accessible, we include features designed to improve accessibility for users with disabilities.  Two examples of these features are described below.

    The GLO is committed to website availability for all of our customers and follows the guidelines for accessibility defined by DIR guidelines. The agency has an IT accessibility coordinator who can assist customers with any accessibility questions or needs. Requests for exceptions to the policy are handled in accordance with TAC 213, rule 17. Documentation associated with such requests are maintained by the GLO Information Systems administration division.

    The GLO welcomes comments on how to improve the site's accessibility for users with disabilities. If you use assistive technology and the format of any material available from the General Land Office interferes with your ability to access the information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information.

    Additional information about accessibility programs in Texas is available from the Governor's Committee on People with Disabilities.

    Standards for Compliance:

    The General Land Office ensures accessibility to all digital media regardless of individual ability, by keeping informed of current accessibility practices and conducting testing of all content at time of posting to the website. We achieve verification of the website's conformance with Section 508 by means of various automated testing tools.

    SMS Terms & Conditions

    Effective April 2018
    The Texas General Land Office (GLO) offers a subscription text messaging program in support of our Texas Veterans Land Board (VLB) programs and services, including forfeited land sales, upcoming events, and special limited-time promotions.    

    Message Frequency:
    We will send you one to two text messages per month.  You may opt out at any time.

    Privacy:
    Please scroll up within this page to view our website privacy policy, which governs how the GLO/VLB handles your information.

    Cost and Participation:
    This service is free; however, your mobile carrier’s message and data rates may apply.  Subject to your mobile carrier’s terms and conditions, you may receive text messages sent to your mobile phone.  Please consult your mobile carrier for pricing information.
    You do not have to consent to receive marketing text messages to participate in VLB programs or receive VLB services.

    Supported Carriers:
    Supported carriers may change from time to time, but currently include AT&T, Sprint, Boost, Virgin, T-Mobile, MetroPCS, and Verizon, among others.
    T-Mobile is not liable for delayed or undelivered messages.

    How to Opt-In:
    Text “JOIN” to the 5-digit number associated with the text program for which you want to start receiving text messages. We will send you a message confirming your enrollment in the text messaging program. By replying “Yes” you provide express written consent to receive VLB marketing text messages.

    How to Opt-Out:
    To stop receiving text messages from a VLB text messaging program, text “STOP” to the five-digit number associated with that program (i.e., the five digit number from which its text messages are sent).  We will send you a message confirming your opt-out of the text messaging program.  This will only opt you out of the text messaging program associated with that five-digit number. 

    Automated Dialing System
    We may use an automatic dialing system to deliver text messages to you. By subscribing to the one-time text message program or the subscription text message program, you consent to VLB using an automatic dialing system to deliver text messages to the telephone number you used to subscribe to the program(s).

    Support/Help
    To request more information about a VLB text messaging program, text “HELP” to the five-digit number associated with that program (i.e., the five-digit number from which its text messages are sent).  You may also request help by calling (800) 252-8387 or emailing us at vlbinfo@GLO.Texas.gov.